Say hello to our new colleague Aila!

Scandraft is now launching its new chatbot Aila, a digital assistant that is intended to help our customers and visitors with matters by providing quick and efficient answers to common questions. Aila works as a complement to your personal salesperson.

Aila is still in an early stage of its development, but will eventually become a smart solution to streamline our service and help you find your way around our website.

What is a chatbot?

A chatbot is like a digital assistant that is programmed to answer your questions and give you help when you need it. It's like having a fast and efficient communication channel with us when you need help.

What can Scandraft's chatbot do for you?

The chatbot is designed to help you with the most common questions and problems you may encounter when searching for information. The bot can help you:

Find the products and services that Scandraft offers

Give you quick answers to frequently asked questions about us

Give you guidance on our website

But hey, the chatbot is giving you completely wrong answers?

Aila is not quite finished yet, but has just entered a new phase of its development. It may happen that she cannot always give a correct answer (sometimes she actually gives completely crazy answers). This is where we need your and other visitors' help! By asking questions, the bot learns what our visitors usually wonder and ask, which hopefully leads to better answers. We check the bot's answers every day to correct any incorrect answers. The bot is also trained regularly to improve the quality of the answers.

Here's how it works

When you start talking to Aila, she will ask you to ask a question or type in what you need help with. The bot will then try to give you a quick and correct answer. The more questions are asked, the better the bot becomes at giving correct answers.

Do you need to talk to a real person?

Of course, you can still talk to a real person! Aila is only here to help us answer common and simple questions. The chatbot is intended as a complement to existing channels and can handle simpler issues.

Try saying hello to our new chatbot and get help in a fast and smooth way!